PROGILAN - Accomplishments

FRANÇAIS

OUR CHALLENGES | SATISFACTION | IMPLEMENTATIONS | CUSTOMERS'S COMMENTS

Our pride:

The fidelity of our clients since 1991.

Our challenges:

To keep a high competent team to deliver services is almost a miracle for SMB owners. It is not always easy to go without technicians for short on long periods of time in order for them to receive proper training, but that's the choice Progilan made for their customer peace of mind.

Furthermore, Progilan opted for highly specialized training, seldom seen in a SMB of
his size, that demonstrates without doubt the seriousness and determination of the
management to offer and implement up to date techology solutions for a better customer service.

Most important certifications includes:

COMPAQ MASE World wide recognized certification
HP Proliant specialization HIGH AVAILABILITY AND CLUSTERING
MCSE Microsoft highest level of certification
COMPAQ Rackmount Installation
McAfee Intranet Defense, VirusScan, Netshield and ePolicy Orchestrator
McAfee Perimeter Defense: Groupshield and Webshield
WatchGuard Firewall Basics

Sell quality products is not a done thing for any reseller, but specially for SMB resellers.
Progilan took time to build solid business relationships with his manufacturers partners
with one goal in mind in doing so: excellent after sales support . Progilan chose the quality
over the quantity in recommending their products for strategic needs.

HP- authorized since 1993
Compaq - authorized since 1994 *
IBM authorized since 2000
Toshiba since 1999
NEC, 3COM, SEANIX, MICROSOFT, Fortune 1000 etc...
* Compaq manufacturer merged with HP in 2001

Our highest satisfaction

Deliver a high class service to our customers. We are very conscious of lost of time and money regarding computer's breakdown, Progilan put everything in place to give quality service and offer a fast turn-around time response. Our satisfied customers became our best reference and
were at the base of our development. Progilan received many awards stating the quality of their services. Those awards were given to us following surveys done with the customers by the manufacturer after we delivered services at the customer's site or in house.

October to December 2001- Progilan is in the top five Service Centers HP/COMPAQ Eastern Canada Region
April to June 2002 Progilan is First HP Service Centre Eastern Canada Region
July to October 2002 Progilan First HP Service Centre again Eastern Canada Region

Our implementations

Customer	Toitures Couture et Associés ( Recipient of Excellence Award Dominique-Rollin 2002 CCIRS)
Customer's situation	• Dos accounting software , three separate locations. • The customer wishes a real-time and secure book-keeping, right now the billing is sent from Victoriaville and Sherbrooke to St-Hubert once a week. • The customer also wants a secure communication for external and internal e-mail.
Progilan's proposed solutions	• The three locations would be connected with the installation of Terminal Server-Windows 2000 in the St-Hubert location linked by High Speed protocol ADSL • Security completed with firewalls in every location. • Encrypted communication.
Customer's benefits	• Elimination of time lost and money , having employees from the three locations working in real time in a secure environment. • External and internal e-mail are secured

Customer's comments

“Availability, skills and professionalism are the advantages that we appreciate from the professionnels of Progilan Informatique Ltd » - Lucie Lafrance

Customer	Talvest fund Management Inc.( Montreal) now Talvest Fund Management division of CIBC Asset Management Inc.
Customer's situation	• Moving from one building to another , 40 Operation Rackmount Servers to be transfered. • The job had to be executed on two separate week ends and the servers had to be up and running in short time period.
Progilan's proposed solutions	• Dismantling of the racks and supervision of the server's transport from one building to the other building. • Reassembling of the racks and making sure the servers were operational in time. Progilan is COMPAQ Rackmount Installation certified
Customer's benefits	• The job was done on two week ends ,as necessary for the customer • Implementation time 12 hours • Servers were up and running in scheduled time

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