More
than a reseller, a real solution technology center
Progilan
Informatique Ltd quickly became known as a quality solution technology
center recognized for their honesty. This computer and peripheral
reseller received many public recognitions over the years, most
recently awarded the prestigious “Customer service
most valuable partner” for Eastern Canada attributed by Compaq
(HP Canada Inc.) April-June 2002
The enterprise jointly managed by Bruno and Rosanne
Mercier is fully authorized to sell and/or service such renown manufacturers
as:
- Hewlett Packard
- HP Compaq brand,
- NEC
- IBM
- Toshiba
- Seanix
- Microsoft
- McAfee
- WatchGuard
Constant Support to customers
At Progilan, our team is fully
dedicated to help customers find solutions adapted to their reality
and needs. This translates to a professional elaborated counseling
service including, customer needs analysis, product comparative
evaluation and a complete integration study of the client’s
existing computer park.
“ Progilan
has a counseling approach that gives us true information, we really
feel like they want to help us prevent problems. They don’t
avoid questions, they answer them honestly and are always helping
us in finding the most advantageous solution.” –
UPA
Progilan’s attentive attitude
extends to all the company’s departments. Customers truly
appreciate the fact that they can have direct access to the owners,
technicians and representatives. The great availability of the Progilan’s
team, the rapidity and quality of the turn-key services offered
constitute the other elements which militate in favor of this solid
company.
No customer of Progilan is ever
left stranded without answers or trap in an awkward position between
suppliers, “ it’s a matter of integrity for us, we consider
it to be our responsibility. Our way of doing business is simple
and straightforward: quality time with constant availability ”
mentions Rosanne Mercier, Owner/Associate.
A passionate and experience team
The loyal stability of every Progilan
employee, their high level of expertise and their many years of
experience (averaging 13 years in the computer industry) are evident
advantages for any customer.
Dedicated to provide knowledgeable service, every
Progilan Technician participates in the company’s Continuous
Training Program. All of our Technicians have certifications;
- Certified A+
- Microsoft’s Certified System Engineer
- (MCSE)
- HP (Compaq) Authorized Technician
- HP Accredited Printer Technician
Our Specialist System Engineer
also obtained the highest degree of Certification from HP (Compaq);
However, what most distinguishes Progilan
members is their passion and enthusiasm in pushing the limits to
find solutions and answers for their customer’s urgent needs.
"They are really easy to work
with” commented their customers about their
friendliness and dedication.
Progilan, three experience group of dedicated people
to serve you
SALES
Headed by Lucie Plamondon a Senior Salesperson who lived the evolution
of the industry through her 19 years of computer sales experience.
SERVICE
Under the skilful management of Bruno Mercier a highly certified
Specialist Technician with over 20 years of field experience.
ADMINISTRATION /
CUSTOMER RELATION
Lead by Rosanne Mercier who has a solid expertise with 18 years
of management experience
“It is rare to
see such competent Technicians, they quickly understand the nature
of our problems and they’re very efficient in solving our
difficulties. They can be completely trusted and this saves us valuable
time.” – UAB
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